Privacy Policy
Last updated:
Head Start Pack Ltd (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
1. Information We Collect
We may collect the following information when you interact with our website:
- Personal details (name, email address entered at checkout)
- Billing and invoice details (including VAT requirements)
- Technical data (cookies, analytics, IP address, browser info)
- Order and delivery information
2. How We Collect Information
Information is collected through:
- Checkout form
- Contact forms
- Payment gateway (PayPal)
- Google Analytics
- WordPress/WooCommerce system cookies
- Facebook Pixel
3. How We Use Your Information
We use your data to:
- Process orders
- Deliver purchased packs via Google Drive
- Send order notifications and invoices
- Provide customer support
- Improve website performance and security
4. Legal Basis for Processing
We process personal data under:
- Contractual necessity (processing orders)
- Legitimate interest (fraud prevention, analytics)
- Legal compliance (VAT invoicing)
- Consent (cookies and analytics)
5. Data Sharing
We may share data with the following third-party providers strictly for business purposes:
- PayPal – payment processing
- Google Drive & Google Workspace – digital delivery
- Gmail/Zoho Mail – email communication
- WooCommerce – order management
- Make.com – automation of delivery processes
- Google Analytics – analytics
- Cloudflare – security and performance
6. International Data Transfers
Your data may be processed in:
- UK/EU – primary business operations
- India – web hosting
- Philippines – PayPal operations
All transfers follow GDPR-approved safeguards.
7. Cookies and Tracking
We use session cookies, analytics cookies, PayPal cookies, Cloudflare, reCAPTCHA, and Facebook Pixel cookies. See our Cookies Policy for full details.
8. Data Retention
We retain purchase and invoice data as required by UK law. Other data is kept only as long as necessary for operational and legal purposes.
9. Data Security
We use SSL encryption, restricted access systems, secure third-party platforms, and regular security monitoring.
10. Your Rights
You have the right to:
- Access your data
- Request deletion (where legally allowed)
- Update or correct information
- Withdraw cookie consent
11. Contact Information
Email: [email protected]